Applications Administrator

Position Summary

This position is responsible for the full life-cycle management of assigned PEC applications (SaaS and/or on-premise), including installation, implementation, maintenance, integration, configuration and administration, through end-of-life and transition to replacement solutions.

Essential Duties & Responsibilities

• Support and lead the overall health and performance of all assigned applications
• Work directly with vendor and IT Infrastructure team to upgrade and maintain assigned applications
• Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance
• Work with portfolio team to design, implement, integrate, or and/or enhance new applications and features
• Serve as an expert resource to understand and configure all application functionality as well as support all aspects of technical application management including resolving complex technical issues
• Partner with portfolio team and architects to configure and implement new features and ensure supportability of complete technology solutions; conduct or coordinate needed training for any impacted users or support teams
• Work with IT Infrastructure and cyber security teams to ensure system hardware, operation systems, procedures and security meet application specifications and standards
• Manage scope, planning, and tracking deliverables for operational changes, upgrades, and projects. May also lead or provide hyper-care support and transition for new applications, features or enhancements from delivery to steady-state operational support
• Develop and implement policies, procedures and best practices for application governance including approval workflows, access policies, offboarding requirements, and compliance with industry standards and regulations

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• Understand application system architecture, all business processes, integrations, and data flows used by or performed by assigned applications
• Create and maintain system design and technical documentation
• Conduct system process reviews, as needed, with portfolio teams and vendors in order to optimize performance and reduce/eliminate risk
• Investigate and resolve complex technical issues with applications and integrations
• Perform root cause analysis on all production issues with recommendations for resolution and prevention
• Work with IT Infrastructure team and DBAs to troubleshoot, research and identify database and/or server issues
• Manage the integrity of security design, including participation in the implementation of backup and recovery processes
• Administer application security access and roles to protect data and software
• Create and maintain disaster recovery procedures for assigned applications and participate in the planning of operational procedures for backup and recovery of database
• Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs

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• Proactively monitor all applications and systems for high availability, and satisfactory response time
• Manage technical vendors and escalation to vendor teams as needed to ensure quality and timely support
• Responsible for training and mentoring peers on assigned applications
• Create and maintain technical and operation management documentation and specifications
• Complete support tickets in a timely fashion, based on service level agreements
• Maintain frequent communication with stakeholders, operations, and portfolio team
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

Supervisory and/or Leadership Responsibilities

None

Knowledge, Skills & Abilities

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration or processing information
• Knowledge of the Software Development Lifecycle
• Knowledge of security authorization design for applications
• Knowledge of various application/system monitoring architecture and development tools
• Knowledge of programming languages such as .Net, Python
• Skilled in application implementations in the areas of hosted and on-premise design tech, solution development and implementation
• Skilled in technical infrastructure, cloud infrastructure, network/system operations, hardware capacity and high availability solution
• Skilled in SQL to troubleshoot complex database issues, update data, and debug issues.
• Skilled in principles and processes for providing customer service
• Skilled in system administration and configuration
• Skilled in debugging and troubleshooting software applications and integrations
• Skilled in monitoring and managing application performance
• Skilled in identifying, analyzing, and resolving technical application and architecture problems
• Skilled in scripting languages such as PowerShell, Bash, JavaScript, and SQL to automate processes

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• Skilled in ERP implementation
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in listening and understanding information verbally and in writing
• Skilled in creative problem solving
• Skilled in functional understanding of software architecture
• Ability to work with limited supervision and take ownership and initiative to resolve issues
• Ability to anticipate, identify, analyze and resolve conflict and problems
• Ability to work collaboratively with other team members, business users and vendor
• Ability to communicate effectively with others in a respectful tone and manner, exercising patience with those who are not as skilled or knowledgeable
• Ability to innovate and display a growth mindset, open to ideas and new ways of doing things

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Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in a related field
• Directly related experience may substitute for education
• Four years experience working in a related computer information system environment with emphasis in business analysis and process improvement, with two years technical implementations
• Prior experience with Enterprise Application Integration AND/OR Security Administration; virtual server software (VMware); Linux; Oracle, SQL PL/SQL or similar scripting; cloud architecture preferred.
• ERP implementation experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 75 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.