Benefits and Compensation Manager

Position Summary

This position is responsible for developing, administering, implementing new and revised compensation and benefits programs, policies and procedures in order to be responsive to the Cooperative’s strategic goals and competitive practices.

Essential Duties & Responsibilities

• Design, plan and implement corporate compensation and benefits programs, policies and procedures
• Administer employee benefits plans, policies and programs, i.e., retirement health, dental vision, term life insurance, short and long term disability programs, accidental death and voluntary worksite
• Oversee the administration of company leave programs and ensure compliance with various federal, state and local laws and regulations that govern benefits, compensation and insurance
• Benchmark existing company benefits to ensure competiveness of the Cooperative’s offerings
• Review programs and analyze results of area and industry surveys and recommend modifications to ensure achievement of competitive market position and organizational strategic goals
• Provide advice to the management team on pay decisions, policies and guidelines
• Interpret and evaluate jobs to include the design of creative solutions for specific compensation related issues
• Provide instruction and direction to service providers to effect changes in benefit programs and ensure prompt and accurate compliance
• Ensure that the Cooperative is in compliance with the Employee Retirement Income Security Act
• Prepare and file required reports and applications with federal, state and regulatory agencies
• Manage the Health and Wellness Program to ensure cohesiveness of activities, maximized participation, engaged participants, effective communication and compliance with federal, state and local laws and regulations

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• Oversee the preparation of benefit documentation, i.e., original and amended plan texts, benefit agreements and insurance policies
• Resolve customer complaints and answer customers' questions regarding department management policies and procedures
• Communicate changes in company policies and procedures and ensure Cooperative wide compliance
• Serve on committees and participate in special projects
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

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• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires and other disciplinary action
• Establish metrics and prepare monthly reports
• Meet with Board of Directors committees
• Coordinate activities with other departments
• Prepare and present status of department programs to Board of Directors committees and the Board of Directors
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of federal, state, and local employment regulations
• Knowledge of principles and processes for providing customer service
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to communicate effectively verbally and in writing
• Ability to maintain confidentiality
• Ability to listen and understand information verbally and in writing

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Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in Human Resources or related field
• Five years of related Human Resources experience
• Two years of supervisory experience
• CEBS, CCP, PHR or other Human Resources certification preferred
• Valid Driver’s License

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.