Compliance Program Manager

Position Summary

This position is responsible for developing and implementing robust compliance programs across the Cooperative to ensure that operations align with legal standards and internal policies, including organizational risk assessment and development of mitigation strategies, management of the Cooperative’s insurance portfolio, monitoring organizational compliance and implementing internal controls.

Essential Duties & Responsibilities

• Coordinate ongoing implementation of Cooperative-wide Enterprise Risk Management (ERM) program and identify and assess potential risks that may hinder the reputation, safety, security and finances of the Cooperative
• Identify and analyze potential issues, risk and compliance items, and recommend solutions
• Ensure Cooperative compliance with relevant policies and regulations through internal and external controls
• Facilitate compliance and risk management techniques, including the development of metrics and reporting, and collaborate with employees throughout the Cooperative in support of risk and compliance management activities
• Coordinate and engage with internal and external resources on risk management and assessment activities
• Develop and enhance compliance monitoring and testing processes, including conducting internal auditing and risk assessments to identify and address compliance issues and oversee external audit activities when needed
• Design frameworks and capabilities required for risk management and compliance
• Serve as the point of contact for compliance requirements, audit tracking and the intake recipient of documents for risk management processes
• Develop and implement data analysis and process improvements to support Cooperative initiatives to ensure compliance and control risks
• Administer, coordinate and analyze Cooperative liability, property and casualty policies and implement procedures to mitigate exposure to risks
• Manage the Cooperative’s insurance portfolio, overseeing the procurement and selection of insurance carriers, policies and lines of property and liability coverage, and assisting with obtaining the appropriate coverage and identifying areas of potential exposures and gaps
• Direct a program to ensure the proper and efficient handling of claims and related activities, including reporting on accidents involving Cooperative’s employees or services, in coordination with insurance companies and counsel, and gathering data on claims for both record keeping and loss forecasting purposes and estimating the financial value of claims

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• Draft claim processes and procedures, and assist with the development and management of annual operating budgets for the property and liability insurance portfolio
• Lead efforts in the insurance renewal process by compiling underwriting information for submissions, completing applications, allocating premiums, ensuring that renewal policies comply with binders, and ensuring evidence of insurance and invoices are properly distributed
• Ensure communications among insurance brokers, carriers, outside counsel, internal business units and claimants to resolve bona fide claims at the least possible costs
• Oversee and communicate to the Board of Directors and management regarding the Cooperative’s insurance program and risk management activities
• Assist in formulating contractual insurance requirements at appropriate levels according to the risks associated with services
• Work with the procurement department to reduce third-party risk with vendors and assure that vendors comply with contractual requirements with respect to insurance
• Assist in review of Certificates of Insurance for insurance requirements included in contracts and communicate with other departments as to standards for use of insurance
• Provide training as necessary throughout the Cooperative to promote compliance standards and integrate compliance into business processes
• Monitor and analyze applicable regulatory changes and proceedings to stay informed of events and issues from organizations such as the Public Utility Commission of Texas, the Electric Reliability Council of Texas, the Texas Reliability Entity, the North American Electric Reliability Corporation, and other State and Federal regulatory agencies
• Manage relationships with key regulatory agencies, external auditors, and other consultants as necessary

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• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

May provide technical direction to others

Knowledge, Skills & Abilities

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration, or processing information
• Knowledge of principles and processes of risk mitigation and internal control methods
• Knowledge of insurance industry markets, practices, policies, and processes for claims and related activities
• Knowledge of regulatory requirements and compliance best practices
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in analytical thinking
• Ability to work with minimal day to day supervision
• Ability to interface with members, external parties, business partners and across organizational departments
• Ability to listen and understand information verbally and in writing
• Ability to anticipate, identify, analyze and resolve conflict and problems
• Ability to work collaboratively with cross-functional teams

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Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in a related field
• Compliance related professional certification
• 6 years of directly related experience in property, casualty, or other insurance program administration, auditing, risk management, or compliance activities
• Valid driver’s license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand, reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.