Distribution Operations Center Systems Manager

Position Summary

This position is responsible for monitoring and maintaining the Distribution Operations Center Systems to ensure 24/7/365 system availability for Operators to monitor and operate the electric system in support of the Cooperative’s Strategic Initiatives.

Essential Duties & Responsibilities

• Oversee the entire DOC operating systems lifecycle (Design, Implementation, and Maintenance)
• Diagnose and resolve issues with systems hardware, software, and network connectivity.
• Implement/Maintain best practices security measures to protect the DOC systems from unauthorized access and cyber threats coordinating with IT and Cybersecurity
• Track system performance and identify areas for improvement.
• Oversee DOC-related projects, including upgrades, expansions, and new installations.
• Primary Liaison with vendors, contractors, and support networks for product procurement, support, maintenance, and upgrades tracking project milestones
• Maintain accurate documentation of the DOC systems, including schematics, procedures, and configurations.
• Communicate effectively with stakeholders, including engineers, operators, and management.
• Ensure the DOC systems comply with relevant industry standards and regulations including NERC, FERC, ERCOT, and PUCT
• Act as the bridge between project stakeholders, ensuring effective communication and swift resolution of technical issues for seamless project execution
• Contribute to internal process improvement initiatives within the DOC team including Operator Training Simulators and other Resources
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

May provide technical direction to others.

Knowledge, Skills & Abilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of DOC systems, utility operations, and applicable regulations
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Skilled in leadership and conflict resolution skills
• Skilled in communication and organizational skills
• Skilled in performance management, budgeting, and adaptive problem solving
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

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Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in engineering or a related field
• Directly related experience may substitute for education
• Five years related work experience, including three years of supervisory experience
• Valid Texas driver’s license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.