Network Operations Engineer, Lead

This position is responsible for operating the Cooperative's internal data communication communications systems.

• Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols, using standard project planning methodologies.

• Identify and improve the reliability, security and effectiveness of IT network and wireless services

• Identify, evaluate, manage, and execute projects which will improve data and telecom systems in support of the business

• Lead all aspects of the design, engineering, and implementation of enterprise telecommunications infrastructure with a focus on stability, automation, and innovation.

• Ensure data and telecom services are secure, reliable, and performing as needed.

• Coordinate response to and resolution of Telecom related incidents and performance issues.

• Ensure assigned projects are completed on time and within the approved budget.

• Conduct telecommunications needs assessment

• Recommend changes to the existing telecommunications infrastructure

• Develop and review operating procedures

• Review monthly telecom expenses and submit for payment.

• Assist with interfacing Telco Carriers with telecommunications circuits, installation, and troubleshooting.

• Manage all procedures related to the identification, prioritization, of Network & Telecom problem tickets, including the monitoring, tracking, and coordination of resolutions.

• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned.

Provide technical direction to others and assist in the development of less experienced staff.

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

• Knowledge of principles and processes for providing customer service

• Skilled in monitoring and managing performance

• Skilled in establishing and communicating performance expectations and metrics

• Skilled in time management

• Skilled in prioritizing and managing changing priorities

• Skilled in anticipating, identifying, analyzing, and resolving conflict and problems

• Skilled in presentation and facilitation techniques

• Skilled in Calabrio Workforce Optimization

• Skilled in Apple and Android mobile device technology

• Skilled in Cisco Unified Communications

• Ability to communicate effectively verbally and in writing

• Ability to listen and understand information verbally and in writing

• Bachelor’s Degree in a related field

• Directly related experience may substitute for education

• Seven years of experience in telecommunications

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 25 pounds

• The employee may be required to travel

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.