Technical Services Manager

Position Summary

This position is responsible for the day to day operations and strategic direction of grid infrastructure and distribution maintenance including, reclosers, voltage regulators, capacitors, distribution switching devices and SCADA controlled devices.

Essential Duties & Responsibilities

• Oversee all power quality initiatives, implement and maintain a predictive maintenance approach
• Provide support for capital improvement projects
• Plan and implement programs to achieve long range goals that support the Cooperative Strategic Plan
• Develop short and long term budgets to support the Cooperative‘s annual financial goals
• Prepare and present status of programs for senior management and the Board of Directors
• Review and recommend or approve contracts and cost estimates
• Develop and implement a condition based maintenance program for all distribution equipment
• Develop and implement equipment maintenance cycles based on manufacturers’ recommendations and industry best practices
• Develop, implement and maintain an annual inspection program for voltage regulators, capacitors, reclosers, switches and other key equipment
• Evaluate and interpret dissolved gas analysis and fluid quality analysis reports and develop recommendations for corrective action
• Conduct and train employees in electrical testing, including transformer turns ratio, digital low resistance ohmmeter, fluid dialectic tests, power factor, winding resistance, sweep frequency response analysis, etc.
• Provide technical support to grid modernization initiatives
• Develop commissioning and testing protocols for feeder automation and self healing networks
• Develop a departmental training program for distribution maintenance and testing
• Establish a power quality program and assist in resolution of power quality related issues across the organization

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• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporat7e and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires and other disciplinary action
• Establish metrics and prepare monthly reports
• Coordinate activities with other departments
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of principles and processes for providing customer service
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to use computer systems and applications
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

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Minimum Qualifications - (Education, Experience)

• Bachelors Degree in a related field of study
• Experience may substitute for education
• Six years of directly related experience
• Six years supervisory experience
• Valid Texas Driver’s License

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 50 pounds
• The employee may be required to travel
• The employee will routinely utilize Personal Protective Equipment
• The noise level in the work environment is usually moderate to loud
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.