Member Relations Employee Development Specialist

This position is responsible for assisting in the development, implementation and delivering of the Member Relations Employee Training Program in support of the Cooperative’s strategic initiatives.

• Manage training related projects by clarifying project objectives, setting timetables and schedules, conducting research and time/cost analysis, developing and organizing information, fulfilling transactions, communicating project status and issues and resolving concerns

• Facilitate learning solutions in either a physical classroom or virtual setting

• Provide learning management system administration to ensure alignment of department training content with the Cooperative’s Learning Management System design and architecture

• Conduct training programs on Customer Information Systems and ensure that all reference documentation has been updated

• Develop and provide Member Relation’s education, training materials and programs

• Assist in identifying developmental needs, setting performance targets and benchmarks, assessing methodologies and striving for continuous improvement of individual performance

• Collaborate with management in change management initiatives and conduct training assessments

• Assist with coordination of third party vendor services and internal stakeholders to ensure high quality customer service

• Provide skilled coaching and ongoing support to improve performance and organizational goals

• Develop end-to-end design, facilitation, coordination and management of learning programs

• Benchmark for best practices in employee development

• Build partnerships and network with various business units to enhance effectiveness

• Coordinate with third party vendor services and internal stakeholders to ensure high quality customer service and respond to requests for information from outside entities

• Communicate with internal and external customers regarding company policies and procedures

• Maintain subject matter expertise on Cooperative policies, procedures and requirements

• Represent the Cooperative at meetings, conferences, seminars and other events

• Establish and maintain effective communication and working relationships with the management team and key stakeholders

• Maintain the security of confidential information

• Stay abreast of advances technology

None

• Knowledge of using computers and computer systems, including hardware and software to set up functions, enter data or process information

• Knowledge of principles and processes for providing customer service

• Knowledge of work flows and how they affect business functions

• Skilled in time management

• Skilled in identifying, analyzing and resolving problems

• Skilled in conflict resolution

• Skilled in multi-tasking and prioritizing workflow

• Skilled in de-escalating techniques

• Skilled in facilitation techniques

• Ability to interface with all levels of management and employees

• Ability to coordinate and collaborate closely with management and non-management

• Ability to interface across organizational boundaries

• Ability to set priorities

• Ability to multi-task

• Ability to establish and maintain effective working relationships with all levels of employees, management, members, vendors and contractors

• Ability to work independently and perform contract services projects from inception to completion

• Ability to develop programs for classroom instruction or e-learning modules

• Ability to instruct and deliver information in a classroom setting

• Ability to prepare classroom set up and materials

• Ability to communicate effectively verbally and in writing

• Ability to anticipate, identity, analyze and resolve conflict and problems

• Ability to listen to and understand information verbally and in writing

• Bachelor’s Degree in Human Resources, Organizational Development, Business, Education or related field

• Directly related experience may substitute for education

• Two years of directly related experience

• Valid Driver’s License

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 25 pounds

• The employee may be required to travel

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.